Returns & Exchanges

For Online Purchases Only
This policy applies exclusively to orders placed on our website. Return and exchange policies for in-store purchases may vary.

Important Note on Exchanges

At the moment, we do not offer a direct exchange option.
To request a different size, style, or product, please initiate a return for the original item. Once the return is processed, you may place a new order for the replacement item.

Policy Guidelines:

• Return requests must be made within 7 days of receiving your order.
• Items must be unused, with original tags and invoice intact.
• Products showing signs of wear are not eligible for return.
• All returns are subject to stock inspection and approval by Pazzion India.
• Refunds will be processed to your original mode of payment within 7–14 business days after we receive and inspect the returned item(s).
• All exchanges follow the return-and-reorder method, as described above.

How to Initiate a Return?

To request a return, simply email us at customercare@pazzion.in or call +91 88003 70838.

Our customer service team will respond within 1–2 business days with a return confirmation and schedule a pickup from your location. Pickup details will be shared accordingly.

Once confirmed, please ensure the item(s) are packed with the original invoice and ready for collection.

Note: Please do not ship any item(s) before receiving a return confirmation email from our team.

Need Help?

Email: customercare@pazzion.in
Call: +91 88003 70838
(Monday to Friday, 11 AM – 7 PM)