Please kindly check if the payment method is correct and if there is any authentication required. If above are checked and the transaction is still unsuccessful, kindly reach out to our customer service at customercare@pazzion.in and provide us the screenshot of the error you received.
Frequently Asked Questions (FAQs)
Please ensure the information entered at checkout is accurate. If your order is still not accepted, it might be blocked by your bank. We recommend contacting your bank directly to resolve the issue. For further assistance, feel free to reach out to us at customercare@pazzion.in
Pazzion is a premium footwear brand founded in Singapore. Pazzion India is operated by Luxuriant Brands Pvt. Ltd., the official Master Franchise partner bringing curated global styles to the Indian market.
Yes. At Pazzion, we use premium quality leather for most of our footwear, chosen for its durability, comfort, and timeless elegance. Product details specify the material used for transparency.
Yes, Cash on Delivery is available across select pin codes in India. You will see this option at checkout if your area is eligible.
Yes, we offer pan-India shipping. All orders are delivered via trusted courier partners to ensure safe and timely delivery.
Orders are typically dispatched within 24–48 hours. Delivery times may vary based on your location, but most orders are delivered within 3–7 business days.
Yes, we offer hassle-free returns and exchanges within 7 days of delivery, provided the item is unused, in original condition, and with all tags intact. Please visit our Returns & Exchanges page for detailed instructions.
Currently, we ship within India only. For international purchases, we recommend visiting the global site: www.pazzion.com
To maintain the quality of your shoes:
- Store in a cool, dry place
- Use a soft cloth to wipe clean
- Avoid exposure to moisture or harsh chemicals
We currently do not offer repair services. However, we take pride in the quality of our craftsmanship and materials to ensure long-lasting wear. For any product concerns, feel free to reach out to our customer care team at customercare@pazzion.in.
If a refund causes the order to fall below the minimum spend required for a voucher or discount, the full value of the voucher or discount will be deducted from the refund.
It will take around 7 - 14 working days after your reaches us. Once we receive your return item(s), it will go through a quality check inspection to ensure items are in good condition and complies with our refund eligibility. The refund amount will be refunded back to your original mode of payment.
Please contact our customer service at customercare@pazzion.in for assistance with cancelling or amending your orders. However, for sale items, we regret that changes or cancellations cannot be accommodated due to the high volume of orders during sale periods. Thank you for your understanding.
